What is the Colourwash guarantee policy?
Colourwash has a simple two tier guarantee on all products purchased from the company. Colourwash offers its own 1 year guarantee on all products it sells.  This is in addition to the guarantee offered by the manufacture.

The Colourwash guarantee protects the customer against manufacturing defects or failure due to manufacturing defects for a period of one year from the invoice date. It does not cover products against misuse or failure due to lack of maintenance or damage and does not cover labour charges.

The Manufacturer often extends this guarantee period beyond the one year period. Please refer to the particular manufacturers documents for details.  This extension normally requires you to register the product with the manufacturer. You will need to retain your invoices as proof of purchase should any claim be made.  

Do you have an installation service?
No - we are specialists in the supply of bathroom equipment. We have found that this focus enables us to deliver great service and design at affordable prices. Our showroom consultants would be happy to advise you of recommended fitters. We can only give a recommendation - we cannot and do not guarantee their work on any particular job

Where can I find out how much it costs?
We offer a very wide range of bathroom equipment from all the top brands in the UK and Europe. Our brochure features a small selection of product together with suggested prices. However, for full information please contact one of our showrooms who will be happy to help.

What is a cistern?
A cistern is the part of the toilet that holds the water for flushing a toilet.

What is a concealed cistern?
Is a water container that is hidden from view behind a wall or in furniture that is used to flush a toilet.

What is a close coupled toilet?
This term is used to describe a style of toilet, where the cistern is attached directly to the pan.

What is a back to wall toilet?
This term is used to describe a toilet that fits directly to a wall or item of furniture.

What is a counter top basin?
This is a basin that sits directly on a surface or a vanity unit.

What is a semi-recessed basin?
This is a basin that sits on a surface or vanity unit, and the front edge hangs over the edge.

What is a pedestal basin?
This is a column that the basin sits on to support it, running vertically from the floor

What is a semi pedestal?
This the name for a basin that sits on a half sized pedestal which is fixed to the wall to support the basin

What does wall hung mean?
This term is used to describe a toilet, basin or item of furniture that is not floor standing but suspended from the wall.
In the case of a wall hung W.C. pan or bidet this is suspended by means of a concealed bracket or frame behind the wall.